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Returns and Refund Policy

RETURNS & REFUND POLICY

How To Return An Item?

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within (7days) of your purchase.

1. Please email nanayelvies@gmail.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:
Nanay Elvie’s Food Enterprise & Catering Service
230 Purok V Alulod, Indang, Cavite 4122
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Items can not be returned if they are opened.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

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